/ Legal
Privacy Policy
Last updated: [DATE]
This Privacy Policy explains how 21 Century Sales ([LEGAL ENTITY NAME, e.g. "21 Century Sales d.o.o."], "we," "us") collects and uses personal data when you visit 21centurysales.com or contact us. We take a simple position: we collect the minimum we need, we tell you what we do with it, and you can ask us to delete it at any time.
Who we are
21 Century Sales is a B2B outbound studio based in Niš, Serbia. For questions about your data, contact us at info@21centurysales.com.
What we collect
When you submit our contact form or book a call, we collect the information you give us: your name, work email, and optionally your company, website, company stage, chosen engagement, and the message you send. When you book a call, our scheduling provider also records the meeting time and any details you add.
When you browse the site, we and our analytics providers may collect standard technical data — IP address, browser type, pages viewed, and referring source — through cookies and similar technologies.
How we use it
We use your contact-form data only to respond to your inquiry and, if you become a client, to deliver our services. We use technical and analytics data to understand how the site is used and to improve it. We do not sell your personal data, and we do not add you to marketing lists without your consent.
Legal basis
We process your inquiry on the basis of your consent and our legitimate interest in responding to people who contact us. We process analytics data on the basis of your consent (where required) and our legitimate interest in improving the site.
Who we share it with
We share data only with service providers that help us operate, and only as needed. These currently include: Calendly (scheduling), [your email/CRM, e.g. HubSpot], [your analytics, e.g. Google Analytics / Plausible], and our website host. Each processes data under its own agreement and only on our instructions.
International transfers
We are based in Serbia and some of our providers operate outside your country. Where we transfer personal data internationally, we rely on appropriate safeguards such as standard contractual clauses.
How long we keep it
We keep contact-form submissions for as long as needed to handle your inquiry and any resulting relationship, and then delete them. We keep analytics data for [e.g. 14 / 26 months].
Your rights
If you are in the EU/EEA (or covered by similar laws), you have the right to access, correct, delete, or restrict our use of your personal data, to object to processing, to data portability, and to withdraw consent at any time. To exercise any of these, email info@21centurysales.com and we'll respond within 30 days. You also have the right to complain to your local data protection authority.
Cookies
We use cookies for essential site functionality and for analytics. You can control cookies through your browser settings or our cookie banner where shown.
Changes
We may update this policy. The "last updated" date above reflects the latest version. Material changes will be posted on this page.
Contact
Questions about this policy or your data: info@21centurysales.com.